Endframe

Privacy Policy

Effective Date: January 15, 2025
Last Updated: January 15, 2025

VeFe LLC ("we," "our," or "us") operates the EndFrame AI platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, including:

Account Information:

  • Name and email address
  • Username and password
  • Payment information (processed by third-party payment processors)
  • Profile information and preferences

Content and Communications:

  • Videos, images, and other media files you upload
  • Messages and communications with our support team
  • Feedback, reviews, and survey responses
  • Any other information you choose to provide

1.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information:

Usage Information:

  • Pages visited and features used
  • Time spent on the platform
  • Click patterns and user interactions
  • Video generation history and preferences

Device Information:

  • IP address and general location information
  • Browser type and version
  • Operating system and device type
  • Screen resolution and device identifiers

Technical Data:

  • Cookies and similar tracking technologies
  • Log files and server data
  • Performance metrics and error reports

1.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Authentication services (Google, Facebook, etc.)
  • Payment processors (Stripe, PayPal, etc.)
  • Analytics providers
  • Marketing partners

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

  • Creating and managing your account
  • Processing your video generation requests
  • Providing customer support and technical assistance
  • Delivering notifications and service updates

2.2 Service Improvement

  • Analyzing usage patterns to improve our platform
  • Developing new features and functionality
  • Training and improving our AI algorithms
  • Conducting research and analytics

2.3 Communication

  • Sending important service-related notifications
  • Responding to your inquiries and support requests
  • Providing marketing communications (with your consent)
  • Conducting customer satisfaction surveys

2.4 Business Operations

  • Processing payments and managing subscriptions
  • Preventing fraud and ensuring platform security
  • Complying with legal obligations
  • Protecting our rights and interests

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

  • Cloud hosting and infrastructure providers
  • Payment processing companies
  • Analytics and monitoring services
  • Customer support platforms

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders or legal processes
  • Government requests or investigations
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities

3.4 Aggregated Data

We may share aggregated, de-identified information that cannot reasonably be used to identify you for business, research, or marketing purposes.

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication systems
  • Employee training on data protection practices

4.2 Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy:

  • Account information: Until account deletion
  • Usage data: Typically 2-3 years
  • Content files: According to your subscription plan
  • Legal compliance data: As required by applicable law

4.3 Data Breach Response

In the event of a data breach, we will:

  • Investigate and contain the incident promptly
  • Notify affected users and relevant authorities as required by law
  • Take steps to prevent future breaches
  • Provide support and guidance to affected users

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

  • Access and review your personal information
  • Update or correct inaccurate information
  • Delete your account and associated data
  • Export your data in a portable format

5.2 Communication Preferences

You can control how we communicate with you:

  • Opt out of marketing emails through unsubscribe links
  • Adjust notification settings in your account preferences
  • Contact us to update your communication preferences

5.3 Regional Privacy Rights

Depending on your location, you may have additional rights:

For EU Residents (GDPR):

  • Right to data portability
  • Right to restriction of processing
  • Right to object to processing
  • Right to withdraw consent

For California Residents (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt out of sale of personal information
  • Right to non-discrimination

For Other Jurisdictions: We comply with applicable privacy laws in your jurisdiction.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

  • Essential Cookies: Required for basic platform functionality
  • Analytics Cookies: Help us understand how users interact with our platform
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used for advertising and marketing purposes (with consent)

6.2 Managing Cookies

You can control cookies through your browser settings:

  • Block or delete cookies
  • Set preferences for cookie acceptance
  • Receive notifications when cookies are set

Note that disabling certain cookies may affect platform functionality.

7. International Data Transfers

7.1 Data Processing Locations

Your information may be processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place for international transfers.

7.2 Transfer Mechanisms

We use the following mechanisms for international data transfers:

  • Standard Contractual Clauses
  • Adequacy decisions by relevant authorities
  • Other legally approved transfer mechanisms

8. Children's Privacy

8.1 Age Restrictions

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

8.2 Parental Consent

If we learn that we have collected personal information from a child under 13, we will promptly delete that information unless we receive verifiable parental consent.

9. Third-Party Links and Services

Our platform may contain links to third-party websites and services. This Privacy Policy does not apply to these third parties. We encourage you to read the privacy policies of any third-party services you use.

10. Changes to This Privacy Policy

10.1 Policy Updates

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our platform

10.2 Effective Date

The updated Privacy Policy will become effective on the date specified in the policy. Your continued use of our Services after the effective date constitutes acceptance of the updated policy.

11. Contact Information

11.1 Privacy Questions

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Address: VeFe LLC, [Address]
Website: https://endframe.ai

11.2 Data Protection Officer

For EU residents, you can contact our Data Protection Officer through our website.

11.3 Exercising Your Rights

To exercise your privacy rights or submit a privacy request:

  • Use our online privacy request form
  • Contact us through your account settings

We will respond to your request within the timeframes required by applicable law.

This Privacy Policy is effective as of the date last updated above and will remain in effect until superseded by a newer version.

Privacy Policy - EndFrame AI | EndFrame AI